What is your return policy?
We guarantee a full refund on all orders within 30 days after the package is delivered as long as the item is unused and in the same condition that you received it. 
To return your product, you should mail your product to: 20 Minowan Miikan Lane, Unit 1126, Toronto ON M6J 0E5, CanadaYou will be responsible for paying for your own shipping costs for returning your item. Once your return is received and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Can I exchange a product?
Currently, we do not offer direct exchanges. However, you can order a new product and return your purchased product for a refund.

Where do you ship your products?
Currently, we are shipping to Canada and USA. However, we intend on shipping internationally in the future.

How long will it take to receive my order?
We ship all our products from Toronto, Canada. We use Canada Post through Shopify Shipping. Estimated order delivery time:
Canada: 2-4 business days
USA: 6-7 business days


What are your shipping rates?
We provide free shipping on orders above $85. Otherwise, the calculated shipping rates are shown to customers at checkout and they have the option to pick the desired shipping package from Canada Post. The rate is calculated based on the location and the delivery time. 

For any questions or inquiries, please reach out to us hello@golapi.co.